The questions

This section is still under review and will probably be categorized in the near future

  1. Is emailing from within the browser supported?
  2. Is the Windows Send To folder supported?
  3. Where are the complete headers?
  4. How does queuing work?
  5. What is the difference between Advanced Find Messages and 'Normal' Find messages?
  6. Why are all search actions in the Advanced Finder Case sensitive?
  7. My mailing list says that it doesn't accept MIME enabled mail. What do I do?
  8. How do I reply to an email from a mailing list?
  9. In the feature list it says that Phoenix has 'Autocomplete'. Where is it at?
  10. Can I add multiple receivers from the Addressbook to the To field?
  11. Where is the log file?
  12. How does the filtering work?
  13. Can I use my virus scanner?
  14. Can I read HTML mails/Can I write HTML mails?
  15. Coloured labels? Where? WHERE!?
  16. Where's the help file? / Cool! I'd love to help out
  17. How do I import/export messages from Roundabout?
  18. How do I interrupt the colour quoting process?
  19. I create a new category in the To Do list, but I can't add a new item?

Is emailing from within the browser supported?

Yes. Just make sure that you set the program as the default mailer: go to the Settings dialog, tab General and check the 'Set as default mailer' checkbox.
For the curious, controlling the mailer works via the -newmail switch, but that will be covered later.

Is the Windows Send To folder supported?

Follow the steps as explained above: the mailer has to be set as a default e-mailer. Now, make a shortcut in the Send To folder, open the properties dialog and type in 'c:\yourdirectory\phoenixrr.exe -attach'.
RoundAbout supports multiple 'file selections'.
Note: Send To in the current release RJ does not work with windows 95/98. This has been fixed for the upcoming release RK.

Where are the complete headers?

To view the complete headers of an e-mail, double-click the e-mail. At the right top of the properties dialog there's a button that brings you to the 'Header field editor'.

My mail doesn't get sent out! (aka. How does queuing work?)

Short answer: Mark the mail as queued (CTRL + F4 or Menu Message|Mark as queued).
Long answer: In PMO, the danger was that every e-mail created in the Outbox folder would be sent off before you finished it if the send/receive command was envoked.
Stefan and Roland added the drafts folder option (See: Settings | Store new e-mails in draft folder), thereby preventing those 'accidents' from happening.
RoundAbout puts the queuing mechanism on top of that so you can queue messages in the Outbox that are ready to be sent (only queued message in Outbox will be sent.)
Use, one method or the other, as you choose.

What is the difference between Advanced Find Messages and 'Normal' Find messages?

Good question: The advanced find messages dialog allows the user to create 'query'-like boolean search conditions (up to 4 though) on messages. This can be particularly handy if you're looking for messages that contain particular combinations of text (inclusive or non-inclusive). For simple search actions we recommend using the Normal find dialog.

Why are all search actions in the Advanced Finder Case sensitive?

From version /RG on, it is now possible to look for case sensitive or insensitive text: enclose the string in 'quotes' (example: "This is what I Want").

My mailing list says that it doesn't accept MIME enabled mail. What do I do?

Introduced in RD there is an option to send mail as 'plain text' instead of MIME enabled text. Just create your e-mail and check the 'plain text' option in the Mail Options dialog. (Side note: if you include an attachment this option will automatically reset to 'MIME').

How do I reply to an email from a mailing list?

When you "reply", you do so only to the author who posted to the list. To reply to everyone in the list (through the mailing list email address) you use "reply all". Reasons for this implementation can be found here.

In the feature list it says that Phoenix has 'Autocomplete'. Where is it at?

'Autocomplete' has been implemented in the Mail Options dialog. If you type an e-mail address in the To/CC/BCC field Phoenix should suggest the e-mail address. If not, maybe your Favourites list is empty?
For your information, the Autocomplete works in conjunction with the Favourites list (with up to a maximum of 20 entries). If you press the enter key after an e-mail address it will be automatically included to the Favourites list. Deleting an entry is simple too: just hold the CTRL key and click on the entry.

Can I add multiple receivers from the Addressbook to the To field?

Sure: just select those e-mails, then right-click | Send Email. Selection technique works like most any other application: use shift or ctrl while left clicking. Additionally you can use the CTL+M shortcut or the Addressbook toolbar button.

Where is the log file?

You can browse the latest log-file in the menu 'View | Last protocol', provided that you enabled the Create Log checkbox in the Settings dialog (Tab DUN).

How does the filtering work?

The filtering works on the headers of a message only but it still does a pretty good job on storing the messages in the right folder.
Open up the properties dialog of an Inbox folder and look for the Sorting Filters edit field. In this field you can add your keywords used for filtering the messages to the current folder by using the following guidelines:

Can I use my virus scanner?

Yes, but you need to set it in the Settings dialog. Open this dialog and go to the Paths dialogs. Add the directory + name of the executable in the Scanner field (or use the button). You may also wish to provide extra parameters by filling in the parameters field.
If you wish to automate the process you may think of checking the 'autoscan' option: in other occasions use the 'Scan for virusses' menu (right-click on the attachment panel).

Can I read HTML mails/Can I write HTML mails?

This is one of the most asked questions. With the rise of HTML enabled mail there are some things we need to tell you:
No: there's no support for reading HTML mails directly from within RoundAbout.
And No: you can't put in HTML data in the message editor.
If you wish to see an HTML enabled mail, double click or right click on the html attachment that comes with an html mail. If you wish to write HTML e-mails use another mailer but keep this in mind: make sure that you always enable sending both 'plain text' and 'HTML' text. Please see the developers section for the how and why of HTML mails.

Coloured labels? Where? WHERE!?

You have to check the 'Use coloured labels' checkbox which you can find in the Other Tab (Look and Feel section). After that you can use the Right-click menu in the messagelist to colour the messages.

Please note: currently we haven't found a solution for getting the coloured labels to work with 'moving' columns in the messagelist. This is most likely because of a bug in the used control. We're working on it.
Update: Since RG.10 this bug has been resolved.

Where's the help file? / Cool! I'd love to help out

Feel free to ask one of the admins of the project if you can help out. If you're proficient in Delphi you can help too. Or if you want to help maintaining these pages. Or if you think we're doing something wrong... or or... Any input is welcome.

How do I import/export messages from Roundabout?

Phoenix/RoundAbout mail currently supports importing EML files. However, we don't support other email clients (unless they can export messages to normal UNIX style text format).
Phoenix/RoundAbout stores its messages in plain text format so it shouldn't be hard to import them into any other email client. Eudora for example can open 'ASCII based' files. For MUAs under Unix make sure that you run a DOS2UNIX program to convert DOS based files to UNIX files.

How do I interrupt the colour quoting process?

Just double-click on the 'percentage' label in the statusbar and it should stop processing immediately.

I create a new category in the To Do list, but I can't add a new item?

This most likely happens when you just started out from scratch. Go to the View menu and select the category you just created.